Patient Portal
Patient
Information
Surgical Staff
The surgical staff at Metroplex Oral and Facial Surgery are experienced, certified oral and maxillofacial surgical assistants, who assist in administration of IV sedation and surgery. All front office staff are informed administrative personnel, well-versed in health and insurance policies. All staff members are CPR certified.
First Visit
Your initial appointment will consist of a consultation explaining your diagnosis and treatment options.
Please assist us by providing the following information at the time of your consultation:
- Your surgical referral slip and any x-rays if applicable.
- A list of medications you are presently taking
- If you have medical or dental insurance, bring the necessary completed forms. This will save time and allow us to help you process any claims.
If your dentist or physician has taken x-rays, you may request that they forward them to our office. If there is not enough time, please pick them up and bring them to our office. If additional films are necessary, they can be taken at our facility.
Our practice utilizes state-of-the-art, full-cranial cone-beam CT (computed tomography) technology that provides highly accurate 3-D radiographic images for the diagnosis, planning and treatment of oral surgery. This technology provides full-cranial, highly accurate 3-D radiographic images for the diagnosis, planning and treatment of orthodontics, implantology, TMJ analysis, airway assessment, oral and orthognathic surgery and other dental procedures. Undistorted, anatomically correct views of the jaws, teeth and facial bones along with cross-sectional (bucco-lingual), axial, coronal, sagittal, cephalometric and panoramic views are easily generated. Three-dimensional images enable a level of anatomical accuracy and patient care not possible with 2-D technologies.
With the addition of cone-beam CT technology in our office, our practice is committed to providing innovative, high-quality, patient care.
IMPORTANT: All patients under 18 years of age must be accompanied by a parent or guardian at the consultation visit.
A preoperative consultation and physical examination is mandatory for patients undergoing IV anesthesia for surgery. Please have nothing to eat or drink eight hours prior to your surgery. You will also need an adult to bring you to your surgical appointment, remain in our office for the duration of your surgery, and to drive you home.
Please alert the office if you have a medical condition that may be of concern prior to surgery (i.e., pregnancy, diabetes, high blood pressure, artificial heart valves and joints, rheumatic fever, etc.) or if you are currently taking any medication (i.e., heart medications, aspirin, anticoagulant therapy, etc.).
Scheduling
Metroplex Oral and Facial Surgery is committed to our patients and we make every effort to address our patient’s scheduling requests. We will schedule your appointment as promptly as possible. If you have pain or an emergency situation, every attempt will be made to see you that day.
We try our best to stay on schedule to minimize your waiting. Due to the fact that Metroplex Oral and Facial Surgery provides surgical services, various circumstances may lengthen the time allocated for a procedure. Emergency cases can also arise and cause delays. We appreciate your understanding and patience.
Please call our office with any questions or to schedule an appointment.
Insurance
At Metroplex Oral and Facial Surgery we make every effort to provide you with the finest surgical care and the most convenient financial options. To accomplish this goal, we work hand-in-hand with you to maximize your insurance reimbursement for covered procedures. If you have any problems or questions, please ask our staff. They are well informed and up-to-date.. Please call if you have any questions or concerns regarding your initial visit. Please bring your insurance information with you to the consultation so that we can expedite reimbursement.
Financial Information
For your convenience, we accept Visa, MasterCard and Discover. We deliver the finest care at the most reasonable cost to our patients, therefore payment is due at the time service is rendered.
We firmly believe that care providers should not be in the business of money lending and as such if you would like financing options and payment plans we work with several entities that are independent financial institutions:
They offer very competitive interest rates and cover most of our treatment costs.
For larger treatments such as All-on-X or full arch implant procedures we recommend Lending Club since they allow larger amounts to be financed at very competitive rates.
This is a personal loan that can be used for any expenses including health care. This service transfers the funds to you directly and then you would have to remit payment to us.
This is the original healthcare funding entity is one we still accept if you prefer and have an account with them.
If you have questions regarding your account, please give us a call. Many times, a simple telephone call will clear any misunderstandings.
Please remember you are fully responsible for all fees charged by this office regardless of your insurance coverage. We do our utmost to provide what insurance should cover but if there are discrepancies the remaining balance will be your responsibility. Similarly if our estimate was incorrect and the insurance agency benefits were applied more liberally, we will happily refund the appropriate amount.
We will send you a monthly statement. Most insurance companies will respond within four to six weeks. Please call our office if your statement does not reflect your insurance payment within that time frame. Any remaining balance after your insurance has paid is your responsibility. Your prompt remittance is appreciated. We can make arrangements for a monthly payment plan, but that must be implemented prior to the actual procedure.
